Effective Date: 11/01/2024

At Spring Peak Energy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure. By accessing and using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

• Personal Information: When you reach out to us for services, request a quote, or engage with our site, we may collect personal details such as your name, address, phone number, email address, and payment information.
• Usage Data: We collect non-identifiable information on how you interact with our website, such as IP addresses, browser types, device information, and pages viewed.
• Cookies and Tracking: Our website uses cookies to enhance user experience and track usage behavior. You may manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver requested solar solutions, including consultations, installations, maintenance, and support.
• Communication: To keep you informed about your service requests, updates, promotions, and important changes related to our services.
• Service Improvement: To analyze user interaction and feedback to improve our website and service offerings.
• Legal Compliance: To meet our legal obligations, including billing, tax, and warranty requirements.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information in the following circumstances:

• Service Providers and Contractors: To support our services, we may share your personal information with trusted contractors and service providers who assist us in providing solar installation, maintenance, and other services. These third-party contractors are required to protect your information and use it only for the purpose of assisting with your project.
• Legal Requirements: We may disclose your information if required to do so by law, to protect our rights, or to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We take your privacy seriously and implement appropriate security measures to safeguard your personal information. However, no data transmission over the internet or electronic storage system is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

As a customer, you have the right to:

• Access and Modify Your Information: You may request access to the personal information we hold about you and request corrections or deletions. Please contact us for assistance.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can opt-out by following the unsubscribe link in our communications or contacting us directly.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Third-Party Links

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Sol Energy Solutions does not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with the new effective date. Please check this page periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Spring Peak Energy: [email protected]